RETURNS

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All ELECTRONICS have a 1-year return policy, which means you have 365 days after receiving your item to request a return.

To be eligible for a return, your item must have a manufacturing issue causing the product not to work as intended.

To start a return, you can contact us at joey@backgrooverecords.com. Please note that returns will need to be sent to the following address:

ATTN: Backgroove Records
RMA#
572 1st Ave N
St Petersburg
FL, 33701, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at joey@backgrooverecords.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at joey@backgrooverecords.com.